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In May we asked MyViewers to 'tell us what you really think' in our QuickFish survey.

We have showed you the overall results of this survey in our QuickFish infographic. If you haven't seen it, it's saved here.

There were over 2000 comments to us at the end of the survey. We've summarised them below, along with our responses to your queries/comments/concerns.

Thanks so much for taking the time to tell us what you like, and what you'd like us to improve at!

There were some compliments:

 

I like short surveys

 
 

Thanks for asking my opinion

I love QuickFish surveys - they're fun!

 
 

The QuickFish monthly surveys are fun and funny that not all questions are super serious.

It's the only survey company that I know that does them and I would like to say keep the great work up!

 
 

Keep up the good work!

I enjoyed this one

 
 

Thanks for asking for feedback. I hope you act on it!

Good to see that YOU are trying to improve/update your surveys, not just your clients!

 
 

And some complaints:

Too many surveys screen participants out after a significant portion of the survey has been answered

 
 

Too many surveys are longer than their stated time

There are many glitches such as dropping out and not able to re-join and then points are lost

 
 

Plus there were specific, personal queries about certain surveys/redemptions.

For each and every one of these complaints we would like to encourage you to please write to surveys@myview.com.au with the details of the survey in which this has occurred, or the redemption you are still missing.

  • No panellist should miss out on points due to an error on our end.
  • No one should ever be screened out of a survey more than 3 or 4 minutes into the questionnaire.
  • If the survey is longer than anticipated then additional points should be awarded - be aware this is calculated based on averages, not on individual times.
  • And you should definitely receive the reward for which you have redeemed your points!

If any of these things happen please tell us immediately - if it has happened to you, then it has probably happened to others, and we want to fix that!

There were some general complaints that we will address below:

comment

Annoyance with being asked questions MyView should already know based on the data we have on file and/or being screened out based on information we have on file.

Response

We agree you should not screen out on based on data we already have. If this happens please let us know so we can improve our systems! We do, unfortunately, need to ask many of these questions again just to be sure that a) our data is correct and b) you are the person we meant to send it to. This is a quality control measure.

Additionally, sometimes a survey has two (or more) outcomes. For example, there may be a survey that is suitable for both parents and non-parents. The survey will first need to ask about this in order to determine what category to place the respondent in.

Comment

Would like to get more surveys

Response

We will try and get more to you!

Comment

I should get a response to my query/complaint promptly

Response

You should. We're working on faster response times.

Comment

I would like greater rewards for the time spent

Response

We know that more is always better in these situations. We're reviewing ways to ensure you get greater rewards. Let us know if you have any good ideas!

Comment

There should be points given for screening out

Response

Since February 2016 you receive 5 points each time you receive a screen out or quota full status on a survey. If you haven’t received this then let us know so we can follow up for you!

Comment

Bank surveys are boring

Response

Yep. They often are. But banking is a fairly important industry so it's essential they understand the needs of the marketplace - which is why they ask for your opinion!

Comment

Need more mobile compatibility

Response

Yes! We do. This is a priority for MyView, and the company globally. We have experts in-house who are currently working on this.

Comment

I don't want to answer questions on my finances

Response

Ok. That's fair. You don't have to. We have passed on to the researchers (who write the surveys) that they should include an option that says you don't want to answer. Be aware though that this will probably result in screening out of the survey as it is necessary for classifying the data.

Comment

Pages/surveys are slow to load

Response

That's so frustrating! We do everything we can do ensure they all load smoothly, but some things are beyond our control such as network speeds and locations.

Comment

A general feeling of one's opinion not being heard after a certain age - that the older a panellist gets the more likely they are to be told their demographics aren't required for the study

Response

It is not that we don't value the opinion of older Australians, and we wouldn't invite you to do the survey if your age group weren't in the qualifying demographics, it's simply that generally the older age groups are more responsive to surveys. For example, in the QuickFish survey that garnered these comments we had twice as many people over 65 respond as under 30. Ideally we would have enough people from each age group to make the outcome representative of the general population.

Comment

Long surveys are fine as long as they're not repetitive - stop asking the same question in multiple different ways

Frustration with not being given an option that suits the genuine answer - even if just 'not applicable', or 'don't know', or 'don't want to answer'

Simply avoid double meanings - such as difference between buying chocolate and not eating it as often buy chocolate as a gift, not consumption item.

Response

We hear you! We totally understand and agree - again, we have passed that information on to the researchers who are writing the surveys.

Comment

Your spelling/grammar is poor

Response

Well, that's embarrassing! We will have to pay extra attention to it from now on!

We also received a number of other comments or queries:

Comment

I'm not sure how to check how many points I have

Response

Once logged into the website your points show up next to the star in the top right corner next to your initial. Clicking on them will show you the breakdown of how you've got the points. Your points are also in the monthly newsletter you receive from MyView. FAQ here.

Comment

I don't know how to redeem my points

Response

Once logged into the website click on 'Rewards'. For more information check our FAQ here.

Comment

I don't have Facebook so can't like you

Response

That's ok! But if you do have Facebook, please pop over to our page and give us a thumbs up.

Comment

PayPal or bank transfer would be a great redemption option

Response

We're hoping to get PayPal added to your redemption offers soon! Unfortunately we can't do bank transfers.

Comment

I like to think my opinion might make a difference somewhere/sometimes

It would be nice occasionally to get feedback if any changes are made as a result of surveys.

Response

Yes! Your opinions really do make a difference, and we're hoping to be able to let you know what those differences are! There are obviously a few issues around privacy with this, but when we can, we will tell you where your views have been used.

Comment

Would like opportunities for product testing/focus groups/interviews

Response

Thanks for letting us know! We're actively looking for ways to include you in additional market research activities. Stay tuned!

 

Thanks again for letting us know what you liked about MyView, and what you need us to improve - we're making some changes and hope you will see significant improvements soon!

 

© 2016 Ipsos

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